In order to protect the rights of complainants and informants who act in good faith
The www.jvh.co.th will conceal the name, address or any information that can identify the complainant or the information provider.
and keeping the information of the complainant and the informant confidential This is limited to those responsible for the investigation of complaints only.
to have access to such information. have a duty to keep information, complaints
and documentary evidence of the complainant and the information provider are kept confidential Do not disclose information to any other person who does not have a relevant duty.
unless it is a disclosure in accordance with the duty required by law.

Actions when receiving complaints
www.jvh.co.th will consider the complaint received immediately and inform the relevant agencies to investigate the facts
about the received Complaints and take appropriate corrective action
www.jvh.co.th will monitor the progress periodically The relevant agencies will notify the operating results. within a reasonable time to the complainant for acknowledgment free of charge

Channels for receiving complaints
The complainant must specify the details of the matter to be complained, along with his name, address and telephone number where he can be contacted.
and can send to www.jvh.co.th in 2 Method:
  Method 1 Mail by post as in the contact us menu or at the bottom of the website
  Method 2 Mail via E-mail address : [email protected] / [email protected]

Dispute Resolution Channels by External Mechanisms
If the dispute resolution process by the operator does not satisfy the customer
The Customer can use external channels through which the Customer can settle disputes.